Service Improvement and Transformation Specialists.

The DDP Story

Who we are

DDP was co-founded in 2020 with a key focus on partnering with clients. We maximise value by truly understanding the people we work with and the organisational context we work in to discover, design and deliver business and digital solutions perfectly tailored to companies like yours.

We are a diverse group of process improvement experts passionate about solving business problems and transforming organisations through human-centred design and delivery. Our partnerships are truly collaborative, and our deep expertise and experience, together with our ability to understand business needs beyond the surface level, mean we deliver excellence in all that we do.

Why DDP?

We are small and agile, with an in-house team of can-do ninjas with digital transformation, business analysis and change management skills. There are no “cookie-cutter” solutions offered. Our unique position in the market is to provide bespoke solutions quickly, seamlessly and with as little pain as possible.

We want to help our clients reach their potential, thrive, and be productive and happy. Many organisations experience low staff morale and customer satisfaction caused by daily exposure to irritating, cumbersome processes and repetitive data entry, systems that don't talk to each other, processes that don't work, interfaces that don't make sense, and services that don't deliver.

Through our capabilities within DDP, we look deeply into each organisation we partner with to identify ways to streamline and redesign business processes and operations so that they align with staff and customer needs.

Bettering businesses everywhere

As organisations evolve over time, they are often left with legacy systems and processes that no longer serve the business or their clients' needs. Through empathetic process improvement and the innovative use of technology, DDP designs and builds tailored solutions that represent mutual benefits across the organisation, its personnel, customers, and society.

Listening & Collaboration

We make a positive difference by listening deeply and working collaboratively.

Our Values

What guides how we work, collaborate, and grow together

Building Better Futures

We create meaningful impact by helping people build better futures.​

Curious & Creative

We develop innovative solutions through curiosity and creativity.

Agile & Diverse Teams

Our diversity and experience enable us to adapt rapidly to deliver value.​

Integrity & Openness

We operate with integrity, working with openness and honesty.

About Us

We are a diverse group of highly experienced service improvement professionals specialising in Higher Education environments.​

We are passionate about solving business problems and transforming organisations through human-centred design and delivery.​

We partner to provide truly collaborative experiences and tailored outcomes.​

We listen deeply and work collaboratively.​

We are deeply experienced in strategy through to operations​

We have been successful in delivering multiple large-scale Business and Digital Transformation programs.

Our Experience

Our team are unique in our depth and breadth of experience. We have successfully delivered multiple large-scale Business and Digital Transformation programs, in addition to our leadership team establishing and growing a multi-award winning Centre of Excellence. ​

With over 15 years’ experience designing and building complex solutions in complex environments, our team specialise in stakeholder engagement, rapid process redesign, solution delivery and change management. ​

Our team have a track record of successful delivery while working in business and digital transformation, and will assist you in achieving your transformation goals.

350+​

Complex processes ​
re-engineered and transformed into fully digitalised, integrated digital solutions with workflows, notifications and official record keeping.

235%​

Return On Investment (ROI) for a Digital Transformation program within first 18 months of establishment.

Awards we’ve won

These are the major awards our team have received in recognition of excellence and innovation in digital transformation:

  • Telstra Best of Business Awards:​

  • Accelerating Women - ACT Finalist 2024 & 2025,​

  • Building Communities - ACT Finalist 2024 & 2025, Embracing Innovation - ACT Finalist 2024 ​

  • CWB Small Business Woman of the Year (2022)​

  • APAC CIO Outlook Digital Transformation Award (2022)​

  • CWB Innovation Business Women of the ​
    Year (Finalists 2021)​

  • AIIA iAwards Merit for Digital Transformation (2017)​

  • National Archives Award for Digital Excellence (2016)​

  • Infiniti Award - Excellence in Digital Transformation (2015)

 

Our accreditations

    • Lean Six Sigma Green Belt (ICGB) ​

    • Agile BA Foundation​

    • Certified Business Analysis Professional (CBAP)

    • Prince 2 Practitioner​

    • Prince 2 Foundation​

    • Prosci​

    • Managing Successful Programs Foundation and Practitioner​

    • Nationally Accredited Mediator (Australian Disputes Centre)

    • ITIL Foundation Certification in IT Service Management

    • ServiceNow Certified Systems Administrator​

    • Smart IQ (formerly Intelledox) certified​

    • UI Path Robotic Process Automation (RPA) – BA Certified​

    • UI Path RPA – Foundations​

    • Resco Certification​

    • Cisco Cybersecurity Essentials​

    • Salesforce Certification (in progress)​

    • Microsoft Power Platform Solution Architect Expert ​

    • Microsoft Power Platform Developer Associate​

    • Microsoft Power BI Data Analyst Associate​

    • Microsoft Power Platform Functional Consultant Associate

 

Work with our expert team to transform your business.