Meet the DDP team
We’re a purpose-led, multidisciplinary team of designers, technologists, and strategists who care deeply about people and outcomes. United by shared values and diverse life experiences, we work virtually across Australia to co-design better ways of delivering public value.
Our Leadership
Lakshmi West
Co-Founder, Director and Lead Partner, Business Engagement
Lakshmi is a seasoned executive with over 20 years of experience leading Digital and Business Transformation programs, establishing award-winning Centres of Excellence, Strategic Redesign and Digital Strategy, and co-founding DDP. Lakshmi's team leadership, coaching and mentoring experience is extensive and spans a career across Management Consulting, Government (Federal and Local), Superannuation, Higher Education, Banking, Start-ups and Telecommunications.
Mandy Snashall
Co-Founder, Director and Lead Partner, Solutions Design
Mandy is a strategic problem solver with over 15 years of experience leading Business and Digital Transformation programs, including running an award-winning Centre of Excellence and co-founding DDP. Mandy specialises in designing simple solutions to complex problems through process re-engineering, human-centred co-design and holistic solution delivery. Mandy's team leadership, coaching and mentoring experience spans a career across Higher Education, Government, Defence, NGOs, Health Regulation, Hospitality and Startups.
Will Henderson
Lead Partner, Technical Solutions
Will is a technical leader and full-stack developer with over 20 years of experience across a broad range of sectors and technologies, having led the technical arm of an award-winning Centre of Excellence and numerous highly successful technical deliveries. Will works hand in hand with business partners to deliver lasting, impactful change with his technical experience spanning both strategy and operations. As a senior leader, he understands what factors drive success and build the foundations of a sustainable technical business venture.
Our Team
Jan Shaddock
Senior Manager
Jan is a skilled leader and accomplished partnership broker with over 15 years’ experience delivering complex programs across tertiary education, government, and community sectors. She excels in navigating complexity, building strong stakeholder relationships, and delivering practical, effective solutions. Known for her ability to distil challenges and achieve results in dynamic environments, Jan brings a collaborative, hands-on approach to every project.
Jessica Thompson
Senior Business Analyst
Jessica is an experienced business and systems analyst with a human-centred, innovative approach to solution design. Certified as a Lean Six Sigma Green Belt, Jessica has delivered impactful projects across higher education and government, tailoring each solution to client needs to ensure high-quality outcomes and a positive project experience.
Don Matthews
Solutions Analyst
An experienced business analyst with over 30 years in government IT, private enterprise, and education, Don is committed to helping organisations improve workplaces by tailoring processes and IT solutions. Skilled at working behind the scenes, Don delivers robust, client-focused outcomes across diverse management models and systems.
Kailee Fisher
Senior Manager
With a passion for guiding organisations through successful transitions, Kailee brings deep expertise in discovery, planning, development, and execution. She has led programs and organisation-wide initiatives across public, not-for-profit, and government sectors—including the AFP, ANU, University of Canberra, and St Vincent de Paul—delivering change with precision, care for stakeholders, and a strong focus on execution excellence.
Michael Johns
Innovation and Data Strategist
Michael is an Innovation and Data Strategist who brings creativity, experience, and a future-focused mindset to the DDP team. As a mature disruptor, he blends strategic insight with a strong focus on utility and usability, helping clients improve systems and deliver lasting impact.
Stella Li
Technical Solutions Analyst
Experienced Solution Analyst and Low-Code Developer specialising in Microsoft Power Platform, Stella combines technical expertise with design thinking and research skills. With a background in computer science and digital media design, Stella delivers innovative, well-rounded solutions by bridging technical and creative approaches.
Daniel Lee
Senior Business Analyst
Daniel is an experienced business analyst and solution designer who takes a solution-agnostic approach to uncover root causes and drive effective process improvements. With expertise in Agile, Lean Six Sigma, and a range of technologies, he brings a holistic view of the software development lifecycle and excels at engaging stakeholders to deliver meaningful change.
Nandha Kathirgamarajah
Systems Analyst / Senior Solutions Consultant
An experienced business and systems analyst with expertise in SmartIQ and emerging technologies, Nandha is dedicated to improving processes through innovative, collaborative solutions. Passionate about problem-solving and quick implementation, Nandha thrives on engaging with people to design effective and efficient outcomes.
Callum Weppler
Junior Analyst
Currently completing a systems engineering double degree at ANU, Callum is passionate about creating elegant, efficient solutions to complex challenges. Skilled in stakeholder communication, they focus on understanding requirements and constraints to optimise processes effectively.
